As hygiene is important for children's products we cannot offer a refund/exchange on an incorrect choice or gift card. Please make your purchase carefully.
We will only refund in the case of a faulty, damaged or incorrect item. If you believe your item to be faulty, damaged or incorrect, please contact us immediately at firstname.lastname@example.org within 7 days of receipt - quoting your order number, name, address, photos and detailed description regarding your complaint. Once we have assessed the complaint to be true, we will process your return. We will refund in full (inclusive of return shipping) within 7 days of assessment of the complaint.
Unfortunately, we cannot accept any returns (including faulty, damaged or incorrect products) after 7 days of receiving your products.